FAQ's

General

• ➤ Can I get an additional photo of the actor signing an item?
• Per our agreements with the actors, we unfortunately cannot reproduce or provide additional images of the actor in any capacity outside of the supplied Certificate of Authenticity.
• ➤ Do you purchase props and costumes?
• We only acquire and purchase inventory that can be certified by the actor, prop master or studios. If you are a studio, production company, actor, prop house or prop master and are interested in work...
• ➤ Can I get a replacement Certificate of Authenticity for my autographed item?
• Your credit card style Certificate of Authenticity will be located on the top flap of the shipping box, in a clear plastic pouch.
• ➤ Where can I find my Certificate of Authenticity?
• All Letters of Authenticity are one of a kind and cannot be replaced. Letters of Authenticity are exclusively available on production and screen used items only.
• ➤ In what currency is the auction run?
• Auctions are conducted in USD.
• ➤ How does an Auction work?
• Celebrity Authentics Auctions conducts online auctions in realtime. Each auction begins on a specific date and time with the ability to preview and place advance bids on the lots prior to live biddin...
• ➤ How often are new items listed on the website?
• Items are often added daily. We suggest you visit often and sign up for our newsletter for updates
• ➤ What is a Seconds Auction?
• Seconds is a term used to describe an item that is less than perfect or First Quality. It may have flaws, a smudge in the autograph, dent, crease or some other element that does not allow us to offer...
• ➤ How do I know if the items you offer are authentic?
• All screen used items are certified by either the actor, prop master or studio and any autographed items were signed directly in front of a Celebrity Authentics representative - allowing us to state w...
• ➤ Will I receive the exact item shown in a listing?
• Stock pictures of our actual inventory are often used. Only if stated in the lot description will you receive the exact item pictured.
• ➤ Are Celebrity Authentics and Celebrity Authentics Auctions different companies?
• While they are under the same ownership, both companies operate individually and store credit or a gift card, for example, from CelebrityAuthentics.com cannot be used on CelebrityAuthenticsAuctions.co...
• ➤ Can I get a replacement Letter of Authenticity for my screen used item?
• Per our agreements with the actors, we unfortunately cannot reproduce or provide additional images of the actor in any capacity outside of the supplied Certificate of Authenticity.
• ➤ What benefit is there to signing up for your newsletter?
• Since all items are unique and placed for auction, we do not accept returns and all sales are final however, should your order be lost or damaged in transit we will gladly file a claim for a full refu...
• ➤ Do you accept Returns?
• Yes, replacement Certificates of Authenticity may be purchased for $10 each which includes shipping. Please contact us at sales@celebrityauthenticsauctions.com with your request along with a snapshot...
• ➤ What if my item arrives damaged?
• Our newsletters feature advance auction announcements, special offers, product previews and much more. We value your time and only send emails with timely and relevant information.

Shipping

• ➤ Can I combine shipping?
• Orders typically ship within 3 - 5 business days after receipt of payment.
• ➤ How do you ship?
• No. All shipping costs will be calculated per order and added to your final invoice.
• ➤ For shipments outside of the USA, will I incur VAT, Custom and Duty Fees and Taxes?
• Yes. You may email us at shipping@celebrityauthenticsauctions.com for a shipping quote.
• ➤ After payment, how quickly do you ship?
• Based upon the item’s size and destination, we carefully select the best and least expensive carrier to ship your item/s. Carriers include USPS, UPS, FedEx and Freight.
• ➤ Will I receive a tracking number for my shipment?
• Buyers are responsible for all import and duty fees. We must declare all shipments at their full value and will not be able to mark any packages as gifts.
• ➤ Do you ship worldwide?
• Once you are logged in to your account, click My Account from the top menu and then click Edit User Information. Enter your new information then click save.
• ➤ Is free shipping available?
• In the rare case your item arrives damaged, we will file a claim with the carrier for a full refund. You must contact us within three days of receipt and report the damage. Please keep the original s...
• ➤ How do I update my shipping address?
• Yes. We will gladly combine your items to help you save on shipping. Please note that due to the fragile nature of some items, or their inability to be shipped together, we may not be able to combin...